Customer reviews

Excellent

Ideal location near a pleasant fishing village, where it's possible to take a bus to go to Los Cristianos, an another place to visit. Balconies with beautiful view, hudge pool, nice garden with palmtrees everywhere. Beautiful place to rest, Beautiful place to admire the sea the nature, the birds (nice little green perrots)
Hotel guest
27-Jan-2019

Hotel response

Dear Guest, Thank you so much for your opinion. Really our hotel is perfect for realxing and enjoying the clime, the sea and the good vibes from the island. the village where is located the hotel is small but it has all that you need. You have the pier and the port, mountains back to the hotel, restaurants, shops, nature, palms everywhere... Really exotic place in Spain! I invite you in your next time you contact us directly and we will give you our best price. Kind Regards, Marina Merchán

Where do I start. Awful like a concrete car park, dated 70s comes to mind. Reception staff are pleasant. Facilities are dreadful, drinks are served in plastic cups and are disgusting the only decent alcoholic drink was the beer in a plastic cup. The entertainment well that’s an absolute joke. Then you get kicked out at 10pm even if you have payed all inclusive. To go to the disco where you pay for drinks that’s expensive but in a glass the disco room is dated but the best part of the building. I could go on all day regarding the negatives of this hotel. Food is bland. Never again would my family stay here
Hotel guest
10-Jan-2019

Hotel response

Dear Peter, Im so sorry that your bad experience and This will help us to improve our service. Kind Regards, Marina Merchán

Pleasant

The room was new modernized. But there are several missing (no shower curtain = wet floor). Sink water tap in a wrong place (not usable) Only few kitchen tools. No tabel, no chair in the room And I think we got one of the best rooms
Hotel guest
25-Nov-2018

Hotel response

Dear Sverre, Thank you so much for to choose your experience! you had one of our new aparments. Always that the guest need something can contact to reception (24 hours) and If we have availability the object which need, we are happy to help you! We are improving everyday! Dont dude to contact directly if you want to make a reservation and We will give you a special discount! Kind Regards, Marina Merchán

Very good

Dispite reviews slating the hotel, yes it is in need of repair + modernisation , we had a fantastic time. The room was large + clean, perfect to just sleep in. The restaurant was usually very busy but the standard + variety of food was amazing. The staff were all pleasant + helpful. The best part was the pool, so big + never crowded, tho needs cleaning out more often but I appreciate this is a major job to do. Overall well worth the money + we wouldn’t hesitate to come back.
Hotel guest
8-Aug-2018

Very good

I have just come back from a stay at the Annapurna hotel, I had a fab time. Room was spacious but a bit dated, but I wasn’t in the room v wry much. We found the food to be good, one of my party is a vegetarian, and there was always lots for her to eat. Staff was friendly and helpful, a few times the correct number of towels where not left in the room, but this was soon rectified. It was a cheap all inclusive holiday which we enjoyed, none of my party wanted to go home. The pool is amazing.
Ann-Marie Edland
22-Jul-2018

Very good

Second time in hotel Annapurna and we left all happy and relaxed again, room was clean and comfortable (but dated), staff and the food at the restaurant great. LOVE every bit of our stay. You cant beat this fab pool and the sea view.
Joanna Koen
6-Jun-2018

Hotel response

Dear Joanna, Thank you for sharing your feedback regarding your stay! I am glad to hear you enjoyed your stay. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Annapurna Hotel Tenerife and we hope that you will consider us for your next trip! Best Regards, Elisa Fermin Customer Care

Very good

Everything was perfect, good food, fresh fish except pool tables and wifi wich most of the time is not connected to internet but this is a technical problem.
Alexandru Ioan Miron
17-May-2018

Hotel response

Dear Alexandru, Thank you for sharing your feedback regarding your stay! Also, thank you for the kind words regarding the food. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Annapurna Hotel Tenerife and we hope that you will consider us for your next trip! Best Regards, Elisa Fermin Customer Care

Very good

Just returned from a 10 night stay at theAnnapurna Hotel in Las Galletas and I wil definitely be returning. Must comment that the food was superb and you can see that the Hotel management are heading in the right direction, all the staff work tirelessly and are always smiling when they go about their daily tasks.
Hotel guest
3-May-2018

Hotel response

Dear Terence, Thank you for sharing your feedback regarding your stay! I am glad to hear you enjoyed your holidays. Also, thank you for the kind words regarding the food. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Annapurna Hotel Tenerife and we hope that you will consider us for your next trip! Best Regards, Elisa Fermin Customer Care

Very good

Good location, clean and spacious room, good size balcony, great food and lovely pool with many sun chairs. Great value/money paid. Staff is helpful. We had lovely holidays overall. Def would go back!
Barbara Boronczyk
29-Apr-2018

Hotel response

Dear Barbara, Thank you for sharing your feedback regarding your stay! I am glad that we were able to fullfil your expectations. Also, thank you for the kind words regarding the food. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Annapurna Hotel Tenerife and we hope that you will consider us for your next trip! Best Regards, Elisa Fermin Customer Care

Very good

Extremely happy with customer service on reception 5 stars all staff very helpful and kind. Animators always around with some ides what to do and Tripadvisor Thomas with lots of fun. it is good value for money
Hotel guest
19-Apr-2018

Hotel response

Dear Marek, Thank you for sharing your feedback regarding your stay! Thank you for staying at the Annapurna Hotel Tenerife and we hope that you will consider us for your next trip! Best Regards, Elisa Fermin Customer Care

Very good

We have stayed a few times previously and can see positive changes already being made. The food is much better than previous years and improved a lot the 2nd week of our stay! Entertainment could be more fun and engaging, sometimes it was hard to hear what was going on during the day and nothing in the afternoons. A bit of music playing or something would be nice. The evening entertainment was a bit dull! More comedy and fun nights would make it great! Overall a good holiday always plenty of Sunbed’s and very clean.
Joy Nutter
15-Apr-2018

Hotel response

Dear Joy, Thank you for sharing your feedback regarding your stay! Also, thank you for the kind words regarding the food. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Annapurna Hotel Tenerife and we hope that you will consider us for your next trip! Best Regards, Elisa Fermin Customer Care

Very good

I found Craig (the hotels rep) extremely helpful and he certainly knew his stuff. The new owners seem to be bringing it up to date (slowly), so keep up the good work and we may see you again.
David Hargreaves
3-Apr-2018

Hotel response

Dear David, Thank you for sharing your experience with us and other travelleres. Craig is really kind and lovely i will show him your review he would be happy. Thank you for staying at Annapurna Hotel Tenerife and we hope you will consider us for your next trip! Best Regards, Elisa Fermin Customer Care

Very good

Good location, great food and clean rooms.The hotel needs renovation.
Jüri Kalm
28-Mar-2018

Hotel response

Dear Jüri, Thank you for sharing your experience with us and other travelers. Also thank you for the kind words regarding the food.We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at Annapurna Hotel Tenerife. Best Regards, Elisa Fermin Customer Care

Pleasant

Housekeeping and lack of help from one member of front desk let it down
peter voss
25-Mar-2018

Hotel response

Dear Guest, Thank you so much for share your experience with us! We try to improve day by day. I will invite you to contact us directly for your next visit and we can give you special prices! Kind Regards, Marina Merchán

Very good

the food is much better than in the past
Van Gool Joeri
24-Mar-2018

Hotel response

Dear Joeri, Thank you for sharing your experience with us and other travelers. Also thank you for the kind words regarding the food. We are trying to improve each day more and offer you a wide variety of food. Thank you for staying at Annapurna Hotel Tenerife and we hope to see you back soon. Kind Regards, Elisa Fermin Customer Care

Very good

Everythings was very good staff is very kind
russo antonio
16-Mar-2018

Hotel response

Dear Russo, Thank you for sharing your experience with us and other travelers. Also thank you for the kind words regarding the staff. Thank you for staying at Annapurna Hotel Tenerife and we hope to see you back soon. Best Regards, Elisa Fermin Customer Care

Absolute nighmare hotel. Rats are everywhere runing in the coridors. Pictures online do not show the reality at all. Rooms condition is awfull. Sofas in the rooms have wholes, material dirty. Mattress through the holes in the sofas are visible. I am glad we left this hotel earlier and rebooked another hotel. This is not a 3 star hotel maximum this hotel is 0.5 star hotel. Avoid!!!
Rasa Kormanskyte
14-Mar-2018

Hotel response

Dear Guest, Thank you for your comment. Your comment is a constructive criticism for us. We will try to improve as much as possible. Kind Regards, Annapurna Team

Very good

The food was very good, the view from the pool area is amazing and the rooms are spacious and clean. Some of the furniture, however, definitely needs replacement. Not enough outlets for charging phones/laptops.
Hotel guest
12-Mar-2018

Hotel response

Dear Mariya, Thank you for sharing your review with us and other travelers. Also thank you for the kind words regarding the food, the pool and the room, we really appreciate it. We are planning a total refurbishment of the complex and we hope for the next year we are ready to start it. Thank you for staying at Annapurna Hotel Tenerife and we hope you will consider for your next trip! Best Regards, Elisa Fermin

Very good

Since our last visit in November lots of things have improved at the hotel. The food is presented and cooked to a much higher standard .and the layout or the food hall has been improved although it would benefit from having more than one place to get drinks in such a large room especially at breakfast. A lot of work has been done to the gardens and the whole area is presented well. small improvements are made each week e'g parasols painted, LED lighting in the fountains and new planting in the gardens, we love the animation at the hotel the staff are great and always greet you with a smile, the equipment is the same as it was 4 years ago. the dartboard went and the shuffle board the French bowls are way past their best and the pool tables are worn out .none of the games equipment seems to be maintained or replaced .although it did not stop us having fun it was a bit of a disappointment seeing there has been no improvements in the animation equipment. All the staff at the hotel are freindly approachable and happy to help working with a smile on their face and working very hard . The evening entertainment is enjoyable It has changed to more of an interactive type and can be very entertaining when people join in.It;s a shame that it only lasts 1 hour and stops at 10 pm especially as on our last visit we were told that the nightclub would be open in the new year. the rooms are dated but very clean and functional we go all inclusive so spend very little time in the room .If you need anything like extra pillows. towels.kettle etc the reception staff are happy to help. The pool is amazing also with a sea view and quite sheltered from winds sunbeds are not a problem we always got a bed and no getting up at 6 am to fight for one is a pleasure. All in all we always enjoy our stay at the hotel the improvements are nice to see we just hope the animation equipment will be improved for our future visits. This hotel is excellent value for money! we will be returning again for sure . we have met so many nice people from around the world there and had fun the Animation team and hotel staff ensure we have a good time every time.
CAROLYN JONES
10-Mar-2018

Hotel response

Dear Carolyn, Thank you so so much for your comment!!! we are trying to improve day by day. Make me happy comments like yours :)! we try hard to offer a brilliant service and a good quality! in your next visit, contact us directly and we can give you a special discount! All the Annapurna Team wish you the best! Att. Marina Merchán

Regular

we have a few negative comments on this stay which we haven't had in the past the food, whilst being of better quality than our previous stays,was constantly over cooked and cold, and the selection of desserts has been reduced dramatically, with the same item being repeated meal after meal. on a separate note, the animation team no longer seem to care about the kids of an evening, only giving them about ten minutes of an evening and then concentrating totally on the adults. this wasn't a concern for us on this holiday as we didn't have the grandkids, but on our next visit if the situation is still the same we would be very concerned
tracey epton
2-Mar-2018

Hotel response

Dear Tracey, Thank you for your comment. We will try to improve day by day. Kind Regards, Marina Merchán


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